New support policy from release of COOX version Chameleon 7.01
With COOX Chameleon new version 7.01, a new support policy is introduced.
Il promotes the smooth passage of versions, a key element of Chameleon product strategy, while offering LTS versions - Long Term Support - which result in extended support period.
The new rules of support's mode are as follows (see figure and explanatory table above) :
- The LTS versions have a standard support (5 years) and 5 additional years of support without correction product(Help Only)
- Normal standard versions have standard support until the release of the next version (N+1)
- Normal versions pass in Limited support at the time of the versions' release (N+1)
- Normal versions pass in Help Only support at the time of the version's release (N+2)
- Normal versions pass to None support at the time of the version's release (N+3)
In this new classification, version 7.00 COOX Helium is an LTS release. Launched in July 2013, it will pass in Help Only mode in July 2018. Release COOX Chameleon 7.01 will also be a LTS version.
Release dates and support time for COOX versions
|COOX version||Release dates||Active support|
|7.00 Helium||July 2013||July 2018|
|7.01 Chameleon||October 2016||YES|
NB: the GSI product versions (predecessor of the COOX range) are no longer supported. Applications can be converted. Thank you for contacting us.
Release dates and support time for INDUSCREEN versions
|INDUSCREEN version||Release dates||Active support|
NB: Product versions INDUSCREEN lower than 6.40.00 are no longer supported. Applications can be converted. Thank you for contacting us.