Support contracts - Chameleon Club

Chameleon Club is an high level service for those who develop on our products. The Club gives access to the technical Site, includes the systematic sending of the Updates of the products, makes you benefit from information seminars and gives access to the priority hotline (Monday to Friday, except bank holidays from 9 AM to 12 AM and 2 PM to 6 PM.)

Support contracts - Chameleon Club

VAD (Value Added distributor) Chameleon Club

The “ORDCAM-VAD” program is reserved for a limited number of partners (IT consulting firms, integrators, consultants, distributors, consulting firms), technically involved in providing users with a high level of competence in the implementation of ORDINAL Software solutions :

Priority hotline service, access to advanced technical support on our website (forum, FAQs, downloads...), free software updates, free participation to regular training seminars when releasing new versions, supply of documentation, commercial supports, and "partner ORDINAL Software" logos...
Different formulas are available, you want more information ?
Do not hesitate to ask for it : Send email

ORDINAL Software Maintenance contract (for end user)

The various maintenance solutions proposed are intended for the end users of ORDINAL Software products. They make it possible de maintain the runtime fleet and, if necessary, by means of an annual subscription formula.

GOLD Cameleon Contract : allows to maintain operating licenses (hardware or software key), whatever the version, in operating licenses of current version of the same level.
With exceptional additional services :

Hot-line access in privilege level, technical portal Extranet 24/24, free replacement of defective keys, remote diagnosis of malfunctions, commitment to work within 48 working hours in case of persistent malfunction for system in production,...
 

Products lifecycle fact sheet

Each ORDINAL Software product has a life cycle. The life cycle begins when a product is placed on the market and stops when its support is no longer assured. Key lifecycle dates let you know when to upgrade or other changes to your software.

New support policy from release of COOX version Chameleon 7.01

With COOX Chameleon new version 7.01, a new support policy is introduced.
Il promotes the smooth passage of versions, a key element of Chameleon product strategy, while offering LTS versions - Long Term Support - which result in extended support period.

The new rules of support's mode are as follows (see figure and explanatory table above) :

  • The LTS versions have a standard support (5 years) and 5 additional years of support without correction product(Help Only)
  • Normal standard versions have standard support until the release of the next version (N+1)
  • Normal versions pass in Limited support at the time of the versions' release (N+1)
  • Normal versions pass in Help Only support at the time of the version's release (N+2)
  • Normal versions pass to None support at the time of the version's release (N+3)

In this new classification, version 7.00 COOX Helium is an LTS release. Launched in July 2013, it will pass in Help Only mode in July 2018. Release COOX Chameleon 7.01 will also be a LTS version.

Release dates and support time for COOX versions

COOX version Release dates Active support
6.01 May 2010 Ended December 2013
6.02 June 2011 Ended December 2015
7.00 Helium Juily 2013  July 2018
7.01 Chameleon October 2016 YES
7.02 Chameleon September 2017 YES

NB: the GSI product versions (predecessor of the COOX range) are no longer supported. Applications can be converted. Thank you for contacting us.

Release dates and support time for INDUSCREEN versions

INDUSCREEN version Release dates Active support
5.00 October 2004 NO
6.00 January 2006 NO
6.10 December 2008 Ended December 2013
6.20 October 2011 Ended April 2016
6.40.00 May 2013 YES
6.40.01 April 2016 YES

NB: Product versions INDUSCREEN lower than 6.40.00 are no longer supported. Applications can be converted. Thank you for contacting us.

 

Versions compatibility of software products

Find here all the information about versions compatibility of our solutions, depending on your modules, your operating systems, databases, communication protocols, used office tools ...